Legal & Privacy Information

Symbiome (“we”, “our”) is committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable EU legislation.

Personal Data Collected

We may collect:

Name, email address, phone number and company information
Information submitted through contact forms or B2B registration forms
Technical data such as IP address, browser type, and pages visited
Cookies used for basic analytics and website functionality

We do not collect sensitive personal data.

Purpose of Data Processing

We use personal data to:

Respond to inquiries and messages
Process B2B partnership or registration requests
Provide information about our products, technology or services
Improve website performance and user experience
Comply with applicable legal obligations

We do not sell, rent, or share personal data for marketing purposes.

Legal Basis

Personal data is processed based on:

User consent (contact forms or communications)
Legitimate interest (website analytics, security, communication)
Legal obligations where applicable

Data Sharing

Personal data may be shared with trusted service providers such as:

Website hosting providers
Analytics services
Email communication services

Data may also be shared with legal authorities when required by law.

All service providers are required to comply with GDPR standards.

Data Retention

Personal data is stored only for as long as necessary to fulfil the purposes described above or as required by law.

Users may request deletion of their personal data at any time.

User Rights

Under GDPR, users have the right to request:

Access to their personal data
Correction of inaccurate information
Deletion of personal data
Restriction of processing
Withdrawal of previously given consent

Requests may be submitted using the contact details below.

Security

Symbiome implements appropriate security measures including encrypted connections (HTTPS), secure hosting environments, and restricted data access.

Cookie Policy

This website may use cookies to ensure proper functionality and improve user experience.

Cookies may be used for:

Basic website functionality
Anonymous website analytics
Performance monitoring

Users can manage or disable cookies through their browser settings. Please note that some website features may not function properly if cookies are disabled.

Contact

For questions related to privacy, data protection, or this policy, please contact:

Symbiome
Email: info@symbiome.pt

Pet Pantry Unipessoal Lda

NIPC: 518787273

Portugal
Email: info@symbiome.pt

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